Can I change or cancel my order?

• We process orders quickly, so changes or cancellations aren’t always possible. Please email contact@isahthelabel.com as soon as possible and we’ll do our best to assist.

What payment methods do you accept

• We accept all major credit cards, Apple Pay, PayPal, and Shop Pay. All transactions are securely processed through Shopify Payments.

I didn’t receive a confirmation email.

• Please check your junk or promotions folder first. If it’s not there, contact us at contact@isahthelabel.com and we’ll be happy to resend it.

Do you restock sold-out sizes?

• Selected styles are restocked in limited quantities. You can sign up for restock notifications on the product page.

Do you offer gift cards?

• With such limited quantity in each collection, we'd hate for you to buy a Gift Card and us have run out. So we don't offer Gift Cards.

How can I contact customer care?

• Email contact@isahthelabel.com and our team will respond within 1–2 business days.

When is your next collection launching?

• Don't tell anyone but we are already designing Collection 2 and can't wait to share one of our favourite places in the world with you. Follow @isahthelabel to keep up to date!

What materials do you use?

• Our sandals are handcrafted using genuine leather and suede. These natural materials soften and slightly stretch over time, forming to your foot for a personalised fit

Will my sandals stretch or change with wear?

• Yes, leather and suede naturally relax with wear. This is part of the beauty of genuine materials, allowing each pair to mould comfortably to you

Are ISAH sandals waterproof?

• We don’t recommend exposing your sandals to water. Leather and suede are natural materials and may mark or stiffen if wet

How do I care for my ISAH sandals?

• See our Product Care section for detailed care and cleaning advice

ISAH sandals is made with genuine leather and suede, designed to age beautifully over time.
To care for your pieces:

• Avoid prolonged exposure to water, humidity, or direct sunlight
• Use a leather or suede protector spray before first wear
• Store in a cool, dry place away from direct light
• Gently brush suede with a suede brush to revive texture
• Wipe smooth leather with a soft, damp cloth
• Do not machine wash or tumble dry

Natural markings or variations in the leather are part of its character.

How do I choose my size?

• All ISAH sandals fit true to size. You can find conversions between EU, AU, US, and UK sizing in our Size Guide and on the product pages. If you’re between sizes or prefer a little extra room, we recommend sizing up

For any questions about fit, contact contact@isahthelabel.com before ordering, we’re happy to help ensure the perfect fit.

ISAH (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with Singapore’s Personal Data Protection Act (PDPA).

1. Information We Collect
We collect information you provide when you place an order, subscribe to our emails, or contact us — including your name, email, address, payment details, and device information.

2. How We Use It
We use your information to:

• Process and fulfil orders
• Communicate updates and support
• Improve our store experience
• Comply with legal obligations

3. Sharing Information
We share data only with trusted partners that support our operations (e.g. Shopify, payment processors, couriers). We do not sell personal data.

4. Cookies
Cookies help us enhance browsing and analyse site performance. You can disable cookies in your browser settings.

5. Data Security
Your data is stored securely through Shopify’s encrypted servers and payment systems.

6. Your Rights
You have the right to access, correct, or request deletion of your personal data. To do so, please contact us at contact@isahthelabel.com.

7. Updates
This policy may be updated from time to time. Continued use of our site indicates your acceptance of the latest version.

By using or purchasing from ISAH (“we”, “our”, “us”), you agree to the following terms and conditions.

1. Orders & Payments
All orders are subject to availability and confirmation of payment. Prices are listed in AUD unless otherwise stated. We reserve the right to cancel or refuse any order at our discretion.

2. Shipping & Delivery
We ship from Australia. Delivery times are estimates only and may vary by destination. Customers are responsible for providing accurate shipping details and for any import duties or taxes.

3. Returns & Exchanges
Returns are accepted within 14 days of delivery for unused items in original condition and packaging. Customers are responsible for return shipping costs unless the item is faulty.

4. Product Information
We strive for accuracy in descriptions and imagery. As our products are made from genuine leather and suede, minor variations in tone or texture are natural and not considered faults.

5. Intellectual Property
All content on this site — including text, images, and branding — is owned by ISAH and may not be reproduced or used without written permission.

6. Limitation of Liability
To the fullest extent permitted by law, ISAH is not liable for any indirect, incidental, or consequential damages arising from use of our website or products.

7. Governing Law
These Terms are governed by the laws of Singapore.

8. Contact For any questions, please contact contact@isahthelabel.com.